OTT, Inc. - FAQs

FAQs

Browse our Frequently Asked Questions area, or email us at info@OTT-Inc.com to have your questions answered.

What is ERP?

ERP stands for Enterprise Resource Planning. At OTT, Inc., our ERP solution is Microsoft Dynamics GP. Microsoft Dynamics GP is a richly featured business management solution that allows you to use familiar, powerful software to operate and grow your business. Microsoft Dynamics GP removes needless obstacles to the productivity and effectiveness of the people and processes in your business. Connecting all your business processes in one streamlined, flexible management infrastructure.

What is CRM?

CRM stands for Customer Relationship Management. At OTT, Inc., our CRM solution is Microsoft Dynamics CRM. Microsoft Dynamics CRM streamlines the way your people communicate with clients and collaborate with each other. Microsoft Dynamics CRM workflow automation and analytics let your Sales, Marketing and Service staff easily share information and route tasks to provide a seamless customer experience.

What products do you sell?

The core products we sell include: Microsoft Dynamics CRM, Microsoft Dynamics GP, FRx, Microsoft Office SharePoint, Citrix, VMWare, Microsoft SQL, and Microsoft BPOS.

What services do you provide?

Some of the services we provide include: business intelligence (BI), disaster recovery planning, business process analysis, custom development, system integrations, technology assessments, managed services, virtualization, training, and support.

What industries do you have expertise in?

We’ve had experience in many industries, however, our core industry specialties include: consumer packaged goods, franchise management, health services, high tech manufacturing, medical device, not for profit, professional services, process manufacturing, and telecommunications.

How large is your company?

We have 23 team members that are dedicated to helping your business succeed. Our team members each bring their own talents and areas of expertise to the team, which gives us a diverse background and a wide array of specialties.

What Microsoft competencies does OTT, Inc. have?

OTT, Inc. has four Microsoft competencies, including: Microsoft Business Solutions, Information Worker Solutions, Networking Infrastructure Solutions and Business Intelligence.

What is The Trusted Partner Path?

Created exclusively by OTT, Inc., The Trusted Partner Path™ guides the client through a proven five-step methodology that delivers improved productivity, efficiency, and profitability. Using The Trusted Partner Path™, OTT, Inc. partners with our clients to produce measurable business performance, bottom-line rewards, and a technology framework for sustained growth.

How long has OTT, Inc. been in business?

OTT, Inc. began a consulting partnership with Microsoft Dynamics™ - GP (formerly Great Plains) in 1986. From 1986 to 1995, OTT, Inc. focused on partnering with Microsoft Dynamics™ - GP Value Added Resellers (VAR) to deliver consulting services to their clients. In 1995 OTT, Inc. established a VAR agreement with Microsoft to begin reselling their software applications.

What does VAR mean?

VAR stands for Value Added Reseller.

Where are you located?

OTT, Inc. is located in the Minneapolis/St. Paul area. Our contact address is 2675 Long Lake Road, St. Paul, MN 55113.

What happened to Great Plains?

Microsoft Dynamics GP was originally developed by Great Plains Software. Microsoft announced its plans to purchase Great Plains Software in 2000; the acquisition of Great Pains Software to Microsoft was completed in April 2001. With the acquisition to Microsoft, the product name was changed from Great Plains to Microsoft Dynamics GP.

 Upcoming Events

Powerful Financial Reporting Software for Microsoft Dynamics GP – January 19 and 26
Is your organization looking for a powerful financial reporting software for Microsoft Dynamics GP? If so, you won’t want to miss our upcoming webcasts and learn why Microsoft Dynamics GP customer choose F9 to help with their financial reporting needs.

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